Shipping Policy
Effective Date: September 9, 2026
At Naldehra Farmers, we carefully pack our homemade/desi ghee products before dispatching them to our customers.
We primarily use India Post for delivering orders across India.
1. Shipping Method
Orders placed through naldehrafarmers.com are generally shipped through India Post.
Once your order has been processed and dispatched, the shipment will be handed over to India Post for delivery to the address provided during checkout.
Delivery is subject to the serviceability, operational conditions, and delivery network of India Post.
2. Order Processing
Orders are normally processed after successful confirmation of payment.
We aim to dispatch orders as soon as reasonably possible. Processing time may vary depending on order volume, product availability, holidays, weather conditions, or other operational circumstances.
Customers will receive order/shipping information through the contact details provided at the time of purchase, where applicable.
3. Delivery Time
We aim to deliver orders within 5–7 business days from the date of dispatch.
Delivery time may vary depending on the customer’s location and the India Post delivery network.
Estimated delivery timelines are not guaranteed and may be affected by:
Once an order has been handed over to India Post, delivery is subject to India Post’s operational processes.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
Naldehra Farmers is not responsible for delivery delays or failed delivery caused by an incorrect, incomplete, or inaccurate address provided by the customer.
5. Order Tracking
Where tracking information is available, customers may use the tracking details provided for their shipment to monitor delivery progress through India Post.
6. Damaged Package or Product
We take reasonable care when packing our ghee products.
If your package arrives visibly damaged, opened, leaking, or the ghee jar/container is broken, please contact us as soon as possible.
For a damaged-product claim, customers should:
We may review the submitted photographs and order information before approving a replacement or refund.
7. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout/order process before the order is completed.
8. Contact Us
If you have questions or concerns about this Shipping Policy or how your information is handled, please contact us:
Naldehra Farmers
Nin, Naldehra, Shimla, Himachal Pradesh – 171007, India
Phone: +91 7625802750
Email: love@naldehrafarmers.com
Customer Support: Monday – Friday