Overview
At Naldehra Farmers, we take great care in preparing and packaging our traditional desi ghee. Since our products are perishable food items, our refund and returns policy is designed with food safety and quality in mind.
Eligibility for Returns
Because our ghee is a perishable, consumable food product, we are unable to accept returns or exchanges once a product has been opened or used, in line with standard food safety practices.
We can only consider a return or refund if:
- The product arrives damaged, leaking, or with a broken seal
- You received the wrong product or size
- The product has a manufacturing defect (e.g., contamination, foreign material)
Any such issue must be reported within [1] days of delivery, along with photos of the product and packaging.
Non-Returnable Items
Since all our products are consumable food items, the following cannot be returned once delivered, unless there is a genuine quality or damage issue as described above:
- Opened or used jars of ghee
- Gift packs where the seal has been broken
Refunds
Once we receive and inspect your issue (via photos/videos, as physical return of food items is generally not required), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [7] business days.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, or incorrect, please contact us within [1] days of delivery at love@naldehrafarmers.com or +91 7625802750, along with clear photos of the product and packaging. We will arrange a replacement or refund based on the issue.
Shipping Costs
Return shipping costs, where applicable, are covered by [the customer / Naldehra Farmers], depending on the nature of the issue.
Contact Us
If you have any questions about our refund and returns policy, please contact us at love@naldehrafarmers.com or +91 7625802750.